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Terms and Conditions

General terms of Jeram Pohodništvo On-line Shop are in accordance with Law on Electronic Commerce and Electronic Signature (ZEPEP), Consumer Safety Act (ZVPot) and international codes for e-commerce.

On-line shop is an informational system, intended to present offers and sales of promotional products to users. Customer is a person, who orders on-line, pays and takes-over the product. Customer confirms that he agrees with and accepts »Terms and Conditions« of Jeram Pohodništvo On-line Shop on web-site www.jerpoh.com/spletna-trgovina. 

Company information:

Matej Jeram s.p.
Poljane 11, 5282 Cerkno
Telephone number: + 386 (0) 41 479 274
Email: info@jerpoh.com

Tax Identification Number: 78145678
We are not liable for VAT, the VAT is not charged on the basis of point 1 of Article 94 of the VAT Act-1

Registration number: 6452655000
TRR: IBAN SI56 0510 0801 3479 791 (ABANKA d.d.)


The order is accepted via company’s on-line form, which is sent from the on-line shop. Customer confirms the order by paying the pro forma invoice or by confirming the e-mail, where additional wishes and changes of the order can be reported. In case ordered product is out of stock, the company has the right of withdrawal from execution of the order, with prior notice to the customer.

Generally, ordered products are dispatched within three (7) working days from accepting the order. The period begins on a day the order is confirmed by the customer in case of cash payment at delivery or payment of the pro forma invoice/offer.

Delivery and postage:

For delivery of ordered products company uses services GLS Slovenia d.o.o. and Pošta Slovenija d.o.o.. Postage and packaging charges at order value up to 150 € are paid by the customer. Order value, which is over 150€ the mentioned charges are included in the price of the product, regardless the size and exact order value.


Product prices and postage are in euros, without VAT. Prices are valid at the date of the order confirmation. Other benefits in case of promotional offers are only valid for the time, which is listed with the promotion offers. The company has the right to change prices and the right to errors in the published prices. Upon payment or delivery of the product the customer receives the original invoice.


The company provides the following methods of payment:

  • cash on delivery (price without VAT)
  • by bank transfer to the company´s account after receiving the offer / Invoice (price without VAT)

Information on concluded contracts and performed orders are stored in the system of Jeram Pohodništvo On-line Shop and in the archives of the company and are forwarded to users at their request.

Returns and reclamations:

Customer has the right to change or return the received products. Customer passes reclamation claim, listing the error and purchase date in writing to the address: Matej Jeram s.p. Poljane 11, 5282 Cerkno, SI (Slovenia) or sends an e-mail to the e-mail address info@jerpoh.com.

The response is given to the customer in time period of 8 days from the day of receiving the reclamation claim. After approval of the reclamation claim customer sends the product by post to address: Matej Jeram s.p. Poljane 11, 5282 Cerkno, SI (Slovenia). Products must be returned undamaged, in original packaging and with no changes in their shape or amount. The copy of the invoice must be annexed. If these conditions are met, the purchase price will be returned to the customer, less the cost of postage in (8) working days from the day of receiving the product.

Personal data protection:

The company is committed to permanent protection of all personal data of the customer.

By ordering and purchasing the customer allows the company to sets up, manages, maintains and manages the customer´s personal data. The company guarantees the protection of personal data by Law on Personal Data Protection (Off. Gazette no. 59/99, 57/01) and is committed not to forward customer´s personal data to third parties in any case.

Validity of the general terms and conditions:

These terms and conditions shall apply from the date of its adoption that is 01.07.2014, indefinitely. All herein mentioned conditions and rules are binding on the customer and the company.

Any disputes between parties shall be settled amicably. In the event that no agreement can be reached, the dispute shall be settled by the competent court in Nova Gorica.

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